Support

Add a subscription

1. On the home screen or the Subscriptions tab, tap Add subscription.
2. Enter the service name and the price per billing period, and choose the currency.
3. Choose how often it bills (for example every 1 month) and pick the next renewal date.
4. Optionally choose a category, add notes or the official cancellation link, then tap Save.

Change a renewal date or other details

Tap the subscription, choose Edit, change the details and save. Its reminder is rescheduled automatically. Use Mark as cancelled or Archive to keep a record without counting it in your spending.

Set up reminders

• In the subscription form, keep Remind me before it renews on and choose how many days before.
• In Settings → Reminders set the reminder time and the default for new subscriptions.
• If Notifications shows “Not allowed”, tap Allow or enable notifications for SubTrack in your phone’s settings.

Premium and restoring purchases

• Buy Premium from Settings → Premium → See Premium. Payment is handled by Google Play or the App Store.
• After reinstalling or on a new phone, tap Restore purchases while signed in to the same store account.
• To cancel, use the subscriptions section of your Google Play or Apple account. Premium stays active until the end of the paid period.

Back up and move your data

• Settings → Your data → Export backup (JSON) creates a file and opens your phone’s share sheet; save it somewhere safe.
• Import backup reads such a file. If a subscription already exists, you choose: keep existing, replace with imported, or keep both.
• Premium: Export spreadsheet (CSV) for use in a spreadsheet app (export only).
• Delete all data removes everything from the device; export first if you might need it.

Troubleshooting

• No reminder appeared: check that notifications are allowed for SubTrack, that the reminder is on for that subscription, and that battery optimisation is not restricting SubTrack. Some phone makers delay background notifications.
• Premium is not shown: make sure you are connected to the internet and signed in to the store account used for the purchase, then tap Restore purchases. A purchase that is still pending payment does not unlock Premium until the store confirms it.
• “Free plan limit reached”: the Free plan allows 3 active subscriptions. Archive one you no longer use, or upgrade. Nothing is deleted.
• Import failed: only SubTrack backup files (.json) can be imported, and the file must not come from a newer version of the app. The message names the first problem found; your existing data is not changed.
• Totals look low: cancelled and archived subscriptions are not counted, and each currency has its own total.

Contact

SubTrack is developed and supported by Ahmed Gaffar Ahmed Abdelrahim, an individual developer. Write to support@nuvotik.com.